The way businesses operate day-to-day is quickly evolving. Even prior to the disruptions to office access over the last year, a significant number of businesses were already implementing remote working strategies, which can introduce a variety of benefits to both business owners and employees, including reduced spending on office space, less time and money spent on travel, increased flexibility and more. 

Although many organisations are limited to only remote working at the moment, it's always vital to consider future needs when implementing new technologies or processes. For a lot of businesses the 'new normal' is likely to be a hybrid office environment, allowing employees to still benefit from the flexibility of home working some days whilst also having access to office resources and the ability to socialise with colleagues.

Microsoft Teams is an ideal solution for creating a centralised hub for communication and collaboration, with a variety of features that benefit both remote and office-based workers in a hybrid environment.

The information in this article is sourced from Arrow Business Communications' Microsoft Teams Solution Brief: Hardware and Telecom Integration. This is the first volume to a three-part solution brief series focused around Microsoft Teams, which you can find below for a deeper understanding:

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Traditionally, a 'good communications strategy' could be as simple as having a business phone system in place for colleague and customer communications, but to keep pace with the modern digital landscape, businesses now face pressure to incorporate a wide variety of technologies.

Rather than juggling between a range of different applications and platforms, the most effective approach a business can take is to incorporate all of these different channels into a single, easy-to-use solution.


Online Communication & Collaboration

Microsoft Teams offers all of the online communication services a business could need, from high-quality video conferencing, to instant messaging services, voice calls and more. As a part of Microsoft Office 365, Teams even enables businesses to work collaboratively with colleagues on files in real time, and integrates directly with your company email and calendar.


Voice Calling Capabilities

On top of these features, Arrow's Direct Routing allows businesses to connect Teams with legacy telephony networks, letting you make and receive phone calls to or from land lines and mobile phones via the public switched telephone network (PSTN). 

In cases where an organisation needs to keep their existing telephony solution, a PBX integration is also possible, meaning you can keep your existing PBX system configuration and functionality whilst using Teams for inbound and outbound voice calls.


Meeting Spaces

Businesses have adapted relatively fast to moving large numbers of their employees to remote working - however, managing the needs of a hybrid environment, with meetings involving a mixture of both home and office-based workers can be a more complex challenge. Teams can absolutely help with this challenge, giving businesses a virtual platform that offers consistent and high-quality video conferencing tools for all users, regardless of where they are located or whether they are having a one-to-one call or presenting to a crowd. 

However, it's important to think about how you can transform your meeting spaces beyond the conferencing software itself, ensuring any hardware or the room designs themselves are selected whilst considering the needs and obstacles of both in-person and on-screen meeting participants. 


To find out more about how you can integrate Microsoft Teams into your communications strategy,
get in touch with Arrow Business Communications today.